Frequently Asked Questions & Returns

Shipping time

 

The processing time is 1 to 2 business days.

The average delivery time amounts to 2 all 5 working days after shipping, depending of the destination and the processing by DHL.

Orders placed after 17:00 hour or in the weekend be the next working day processed.

On the weekend and in holidays be none orders processed or shipped.

Payment methods

You can at us securely pay via:

  • iDEAL

  • Credit card (Visa, Mastercard, American Express)

All payments be processed via our secure payment partner.

Discount codes

You can enter your discount code in the first step of the shopping cart, in the field "Do you have a discount code?".
As soon as the code is accepted, the discount amount will be automatically deducted from the total amount.

Per order can maximum one discount- or promo code be used.

Not in stock?

Is an item not in stock?
We can give you an indication of the expected availability.
Please contact our customer service via the contact form or via email: contact@viralcleaning.nl.

Contact contact

Do you have questions or comments?
Contact us via the contact form or send an e-mail to contact@viralcleaning.nl.
We strive to answer your message within 24 hours on working days.

Returns

You have the right to return your order within 14 days after receipt without giving a reason.
After receipt of the return shipment, you will receive the full order amount back, excluding the original shipping costs.

To make use of your right to return, you can contact us via the contact form or via e-mail: contact@viralcleaning.nl.
We refund the amount within 14 days after registration of the return, provided the product is received back in good condition.

Exceptions return

Returns is not possible for:

  • Products of which the packaging is opened or damaged.

  • Products that used are or traces of use display.