Frequently Asked Questions & Returns

Shipping time

  • The processing time is 1 to 2 working days.

  • The average delivery time is 2 to 5 working days after shipment, depending on the destination and DHL processing.

  • Orders placed after 5:00 PM or on weekends will be processed the next working day.

  • Orders are not processed or shipped on weekends and public holidays.

Payment methods

You can pay securely with us via:

  • iDEAL

  • Credit card (Visa, Mastercard, American Express)

All payments are processed through our secure payment partner.

Discount codes

  • You can enter your discount code in the first step of the shopping cart, in the field "Do you have a discount code?".

  • Once the code is accepted, the discount amount will be automatically deducted from the total amount.

  • A maximum of one discount or promo code can be used per order.

Out of stock?

Is an item out of stock? We can give you an indication of the expected availability. Please contact our customer service via the contact form or by email: contact@viralcleaning.com.

Contact us

Do you have questions or comments? Contact us via the contact form or send an email to contact@viralcleaning.com. We strive to respond to your message within 24 hours on working days.

Returns

  • You have the right to return your order within 14 days of receipt without giving any reason.

  • After receiving the return shipment, you will receive a full refund of the order amount, excluding the original shipping costs.

  • To exercise your right of return, you can contact us via the contact form or by email: contact@viralcleaning.com.

  • We will refund the amount within 14 days after the return has been registered, provided the product is returned in good condition.

Return exceptions

Returns are not possible for:

  • Products with opened or damaged packaging.

  • Products that have been used or show signs of use.