Refund policy

Returns

You have the right to return your order within 14 days of receipt without providing any reason.

You will receive a full refund of the order amount, excluding shipping costs.

Please register your return via our contact form or by email at contact@viralcleaning.com.

We will process your refund within 14 days after your return request, provided that the product has been received in good condition.

Returns are not possible for:

We aim to process your order as quickly as possible.

The average delivery time is 2 to 5 business days after dispatch, depending on the destination and DHL processing times.

Please note that DHL is currently experiencing delays, which may result in longer delivery times.

You can safely pay using:

All payments are securely processed through our payment provider.

You can enter your discount code in the first step of the checkout, in the field "Do you have a discount code?".

Once accepted, the discount will be applied immediately.

Please note: only one discount or promotional code can be used per order.

Is an item out of stock? We can provide an estimate of the expected delivery time.

Feel free to contact our customer service via the contact form or by email at contact@viralcleaning.com.

Do you have any questions or comments?

We aim to respond within 24 hours on business days.

Returns of used products are not accepted.