Shipping and delivery policy

All orders are shipped from our own stock in the Netherlands. We use DHL and send a tracking notification as soon as the shipment has been registered.

Processing and estimated delivery time

Processing normally takes 1 to 2 business days. Orders placed after 5:00 p.m. Dutch time, on weekends, or on a Dutch public holiday are processed from the next business day. The expected transit time after dispatch is 2 to 5 business days. The total estimated delivery time is therefore generally 3 to 7 business days.

This is an estimate, not an absolute guarantee. Busy periods, holidays, weather conditions, address issues, and delays at DHL may affect delivery. Any different timeframe stated on the product page or at checkout takes precedence.

Rates

Destination	Shipping costs	Estimated delivery time
Netherlands	€ 6,95	1–2 business days processing + 2–5 business days in transit
Belgium	€ 8,95	1–2 business days processing + 2–5 business days in transit
Germany	€ 8,95	1–2 business days processing + 2–5 business days in transit
France	€ 8,95	1–2 business days processing + 2–5 business days in transit
Spain	€ 8,95	1–2 business days processing + 2–5 business days in transit
Italy	€ 8,95	1–2 business days processing + 2–5 business days in transit
Other countries available at checkout	€ 9,95	1–2 business days processing + 2–5 business days in transit

The final rate and available destination are shown at checkout before payment. A temporary free-shipping promotion applies only if it is visible before payment.

Address, tracking, and packages not received

Check the delivery address before payment. If there is an error, contact us immediately; a change may not always be possible after processing. If tracking shows that a package was delivered but you have not received it, check with your neighbors and any safe place where it may have been left, then contact us. We will investigate this with DHL.

Damage and risk

For a consumer order, the risk of loss or damage transfers to you only when you, or a third party designated by you who is not the carrier, receives the package. Report visible damage as soon as possible with photos so we can help quickly.

Delivery outside the EU

When checkout allows delivery outside the European Union, local import VAT, customs duties, or handling fees may apply. ViralCleaning will cover these only if this is explicitly stated before payment.