Terms and Conditions

ABOUT US AND THIS WEBSITE

This website is operated by ViralCleaning, part of Brandstore. Throughout the site, the terms “we”, “us” and “our” refer to ViralCleaning.

We provide this website, including all information, tools and services available through it, to you as a visitor or customer. By accessing our website and/or purchasing something from us, you agree to our Terms and Conditions, our Privacy Policy, our Return Policy, and all other policies available on this website.

We believe in transparency and clear communication. If you have any questions, you can contact us using the details below:

Email: contact@viralcleaning.com

Address:
Schoorstraat 2  
7891JW Klazienaveen  
The Netherlands

Chamber of Commerce (KvK) number: 87185628  
VAT number: NL004374638B49

TERMS OF USE OF THE ONLINE STORE

By using our services, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.

You may not use our products for illegal or unauthorized purposes or violate any applicable laws, including but not limited to copyright laws.

You must not upload or transmit viruses, malware, or any other harmful code through our services.

A violation of these terms may result in the immediate termination of your access to our services.

Our online store is hosted on the secure platform provided by Shopify Inc.

GENERAL TERMS

We reserve the right to refuse service or cancel orders at any time if necessary, for example in cases of suspected fraud.

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information.

Credit card information is always encrypted during processing. Non-payment related data may be transmitted over unsecured networks, but we take appropriate measures to protect your information.

SHIPPING & DELIVERY

We aim to process and ship your order within 2–5 business days. Shipping is carried out by DHL.

Shipping costs and estimated delivery times are clearly displayed during the checkout process.

RETURNS & RIGHT OF WITHDRAWAL

You have the right to cancel your purchase within 14 days after receiving your order without providing a reason.

Return shipping costs are the responsibility of the customer unless otherwise agreed.

To initiate a return, please contact us first at contact@viralcleaning.com.

After receiving the returned item, we will refund the purchase amount within 14 days using the same payment method used for the original transaction.

CHANGES TO THESE TERMS

We reserve the right to modify these terms at any time. The most recent version will always be available on our website.

Your continued use of the website constitutes acceptance of any changes to these terms.